FAQ

Everything you need to know

SHIPPING

Where do we ship?
Currently we only ship within Canada.
How long will it take for me to receive my order?
The wait for your order will depend on which shipping method you chose. If you opt for the cheaper option you’ll need to be little more patient and your items should arrive in about 8 business days from the shipping date. If you opt for xpresspost shipping your order should arrive within 5 business days from the shipping date but if you live in a really remote area it could take up to an extra 5 days for delivery.
How much does shipping cost?
We know shipping costs suck but we’re trying our very best to give you the cheapest shipping rates. We currently have 3 available options:

A non-trackable option for $3 to anywhere in Canada

A tracked option for $15 anywhere in the Atlantic provinces (NL, NS, NB, PEI)

A tracked option for $20 anywhere in Canada

Is shopping online the only way I can buy something?
Although most of our sales are done online, we love hanging out and sharing our story at craft & trade shows and pop up markets- Check out our events page to see where you can find us!

PAYMENT

What forms of payment do we accept?
We accept all Visa, MasterCard, American Express, and Discover credit cards.
WHAT IS INCLUDED IN THE DISPLAY PRICES?
All our prices are in CAD and do not include taxes or shipping fees.

RETURNS

Do you Accept Returns?
We want you to love your products from The Sol Company however if you are unhappy with your purchase please email us at returns@thesolcompany.ca and we will provide you with instructions on how to return your items. Please note we only accept returns within 30 days of the original ship date and the item must be unworn, in it’s original packaging, and have the original tags still attached. You are responsible for all shipping costs associated with returning the product. Once we receive the items we will issue a refund for the purchase price however the refund does not include original shipping charges or shipping costs associated with returning your items.

Ethics

What does ethically made mean and why should i care?
“Ethically made” can mean a multitude of things but we love that it means that the intentions behind the creation of a product are always good. To us, ethically made means that the people behind our products are being treated with dignity and respect and they are receiving a fair wage that will help them to rise above poverty. By purchasing something through The Sol Company you are creating a better life for artisans around the globe. We hope you are inspired and encouraged to keep to looking for ethically made product, products that are doing good in any way.
Contact us

info@thesolcompany.ca